I had email credits that were unused. Where did they go?
Email credits do not roll over each month. Emails that are unused will expire when a billing cycle ends. You are welcome to downgrade or upgrade your plan to one that fits your needs.
Can my plan be changed in the future?
If your subscription is paid monthly, you are welcome to upgrade your plan whenever you want. You can also downgrade a plan before your billing cycle ends. No matter what plan you go with, though, your campaign data, statistics, and contact lists will always be accessible in storage. If your subscription is paid yearly, an
Types of subscriber
The people whose information you store in your PostoHub account are known as your subscriber. A person’s contact type determines which campaigns they’re eligible for, and whether they count toward your plan’s monthly contact limit. Types of subscriber We categorize the main types of subscriber based on their email marketing status: Active Inactive Unsubscribed Invalid
Limitation and Definitions
Emails send – a term we use to measure the number of emails you send. Each email sent to an individual subscriber counts as one send. For example, one email template sent to 2,000 subscribers equals 2,000 email sends. Subscriber/Contact – The people whose information you store in your PostoHub account. A person’s contact type
Why was my account blocked?
To keep your account in health condition you have to follow the Sending Policy. We’ve created our own set of rules to protect the reputation of our clients and their intended recipients. Not only do these rules help us identify spammers, they also help increase your deliverability and build a strong sending reputation. Accounts with
How can I get Email spam legislation by countries
The following table represents laws in respective countries which restrict the use of Email spam.
Why Must My Account Be Verified?
All customers must verify accounts they create. We make this mandatory in order to protect accounts, as well as to maintain deliverability – not just for you, but for everyone who relies on us. For more information about Account Verification, click here.
Will Your Company Help Me When I Get Started? Is Deliverability Consulting Available?
Yes! Our company’s Onboarding Specialists will help you get set up in order to make sure that you are prepared for success. Our company’s Delivery Consultants will work with you to assess your whole email program, then provide you with a comprehensive assessment in order to determine what can be optimized. They may suggest reconfiguring
How Are the Emails Sent by Me Quantified?
Each time an email is sent to a recipient, it is deducted from your plan as a single email credit. This happens even if an email is sent or deferred to a junk folder by an inbox provider. If you happen to send out more emails allowed by your plan, you’ll be charged an overage
Email Validation: What Is It?
Email validations make sure that email addresses exist. The email address list you use will be clean, thereby protecting your IP/domain reputation and improving your deliverability. As such, there is no need to concern yourself with temporary addresses or ones that are role-based (such as “info@email.com”). Also, the email budget you have won’t be wasted
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