Faq Categories: Purchasing Online

I had email credits that were unused. Where did they go?

Email credits do not roll over each month. Emails that are unused will expire when a billing cycle ends. You are welcome to downgrade or upgrade your plan to one that fits your needs.

Why was the credit card I used rejected?

If you used a credit card to pay for your plan that is set to expire within 30 days of a scheduled payment, then the payment attempt will be automatically rejected by our system. It will re-attempt to process your payment for a few more days. However, unless an alternative payment method is added, your

Can my plan be changed in the future?

If your subscription is paid monthly, you are welcome to upgrade your plan whenever you want. You can also downgrade a plan before your billing cycle ends. No matter what plan you go with, though, your campaign data, statistics, and contact lists will always be accessible in storage. If your subscription is paid yearly, an